This learning paper captures the experience of the Somalia WASH Cluster and draws lessons on how an effective knowledge management system can be developed and implemented. The paper aims to provide an example framework of a successful knowledge management system that can be adapted by other national WASH Clusters to support a predictable, effective, timely and coherent WASH emergency preparedness and response.
The paper will first outline the concept of knowledge management before featuring the key aspects of the knowledge management system in Somalia: basic components; challenges and actions; knowledge flow; backbones of the system; and feedback from the system users.
Lastly, it will highlight lessons learned from this experience.
The experience of the Somalia WASH Cluster demonstrates the importance of knowledge management in ensuring greater predictability and accountability in humanitarian response, while at the same time strengthening partnerships. Continue reading